Privacy Policy

Zira App for MikroTik Networks Management

Last Updated: August 18, 2026

• Scope
• Introduction
• Account
• Router
• RADIUS
• Backups
• Permissions
• Android
• Payments
• Deletion

Scope of Privacy Policy

This policy applies to the data collected and processed via:

• The user account registered on our cloud servers.
• The Zira Android app (both the Google Play Store version and the direct APK download).
• The Zira Windows application.

General Introduction

The Zira app is designed to manage MikroTik devices (including Hotspot, Broadband, User Manager, and Remote Access). Technical support is available via the built-in "Support" screen within the app, our official WhatsApp and Telegram channels, or by email at: firaszain.f@gmail.com.

User Account and Your Data

Logging in is done using your phone number via a One-Time Password (OTP) system. We do not use passwords for your account.

What we store on our servers: We retain your phone number, name (if provided), subscription status, and active session token. All communications between the app and our servers are fully encrypted (HTTPS).

Third-Party Sharing: To send login codes and notifications, we share your phone number or device token (FCM) with authorized service providers (such as WhatsApp by Meta, and Firebase by Google) strictly for message delivery purposes. We do not access or read any other communications.

Router Settings

Router connection details are stored locally on your device by default. Local network connections use the MikroTik protocol (often unencrypted, depending on your RouterOS configuration).

Remote Access and Cloud Backup: If you enable these features, the app sends your connection details (Host, Port, Username, Password) to be securely stored on our servers. If your work is strictly local, your router password is never transmitted to us.

Windows Application: All data saved on your computer remains local until you clear the app data or uninstall the program.

RADIUS System and Subscribers

Local Subscribers: Subscriber data remains entirely on your router. The app only fetches and displays this data while you are connected.

Cloud RADIUS (Pro plan, also available as an add-on with VPN): If using this feature, we store subscriber usernames, passwords, and internet quotas on our servers.

Deleting your app account does not delete the actual internet subscriber data stored on your MikroTik router.

Backups

Local Backup: Saved as files on your device.

Cloud Backup (Pro & VPN Plans): A copy of your network settings is saved on our servers so you can restore it. We treat this data with strict confidentiality.

Permissions: Notifications and Microphone

Microphone: Permission is requested only when opening a voice support ticket within the app. There is no background audio recording.

The app contains no advertisements, and we do not sell your data to any advertising agencies.

Android Compatibility

Connection Management: The app may run a "Foreground Service" to prevent the system from terminating the connection while you are managing the network. It may also request an exemption from battery optimization restrictions for the same purpose.

File Access: When attaching a receipt image or a backup file for support, this is done via the system "File Picker". We do not have full access to your device's gallery; we only access the specific file you select.

Play Store Version: Updates are managed directly through the Google Play Store and it does not install external packages. The APK version can auto-update upon your consent.

Payments and Subscriptions

APK Version: Supports payments via "Sham Cash". We store the payment amount, subscription duration, and the receipt image (if uploaded) to activate the order.

Google Play Version: In compliance with store policies, this version contains no in-app purchases, does not support "Sham Cash", and provides no external payment links. The app automatically detects your subscription status upon logging in with your phone number.

Account and Data Deletion

You can permanently delete your cloud account from the "Settings" menu inside the app. This will erase your display name and prevent logging in with the same number to that account.

For any requests regarding account deletion or the complete removal of your data from our servers, you can contact us directly via email at: firaszain.f@gmail.com

Local router files remain on your device until you uninstall the app or clear its data.

Final Notes

This application is intended for network administrators and operators. It is not intended for use by anyone under the age of 18.

In the event of any material changes to this privacy policy, we will update this page and notify you via an in-app alert.

Permanent Privacy Policy Link: https://dl.ziranetworks.com/privacy